| Luminis Health

Fulltext search

Content type

General Page Category » Taxonomy term » Name

General Page - Tier 2
* PROVIDERS NOT COVERED BY FINANCIAL ASSISTANCE POLICY Unless otherwise specified, the Luminis Health Financial Assistance Policy does not apply to physicians or certain other medical providers who care for you while you are in the hospital. This includes emergency room doctors, anesthesiologists, radiologists, hospitalists, pathologists, and other providers. These doctors will bill you separately from the hospital bill. This policy does not create an obligation for the hospital to pay for the services of these physicians or other medical providers. The public may obtain a copy of this list by printing from the link below or contacting the LHAAMC or LHDCMC Financial Counseling office. Providers excluded from the Luminis Health Financial Assistance policy
Hospital bills can be confusing. We're here to help.We know that hospital bills can be confusing, overwhelming and unexpected. We are here to help you navigate the financial obligations.You may qualify for federal or state programs for financial assistance that cover some or all of your bill. We can help you apply for those programs. We also offer financial assistance directly through our hospitals if you meet certain federal poverty guidelines.Maryland State Uniform Financial Assistance ApplicationSolicitud Uniforme de Asistencia Financiera del Estado de MarylandFinancial Assistance Policy*Política de Asistencia Financiera*Luminis Health Financial Assistance BrochureFolleto de asistencia financiera de Luminis Health, Visit UsMonday and Wednesday, 8:30 am-4:30 pmLuminis Health Anne Arundel Medical CenterNorth Pavilion, Ambulatory Care2001 Medical Pkwy, Annapolis, MD 21401, Zero-Interest Patient Financing Luminis Health provides the ClearBalance® program, which is a patient-friendly payment option. The program is a zero-interest revolving credit account with flexible payment terms. Use the ClearBalance program to manage your out-of-pocket expenses, including deductibles and insurance copayments, for care at our health system. Call us for more information: 443-481-1401. ClearBalance® offers you peace-of-mind Zero-interest credit account for your services at Luminis Health No annual fees or prepayment penalties No credit check Combine all of your family's medical bills at Luminis Health into one monthly statement and one manageable monthly payment Easy to manage and view your account online at www.myclearbalance.com Revolving credit accounts are offered by Pathward®, N.A., member FDIC. ClearBalance is a registered service mark of CSI Financial Services, LLC, which provides certain account servicing functions for the bank.
Financial Assistance
Financial Assistance
General Page - Tier 2
No-Surprise Billing Your rights and protections against surprise medical bills When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. What is “balance billing” (sometimes called “surprise billing”)? When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network. “Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit. “Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider. You are protected from balance billing for: Emergency services If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services. Certain services at an in-network hospital or ambulatory surgical center When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed. If you get other services at these in-network facilities, out-of-network providers can’t balance bill you unless you give written consent and give up your protections. You’re never required to give up your protections from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network. Maryland-specific balance billing protections If you are in a Health Maintenance Organization (HMO) governed by Maryland law, you may not be balance billed for services covered by your plan, including ground ambulance services. When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. If you are in a PPO or EPO governed by Maryland law, hospital-based or on-call physicians paid directly by your PPO or EPO (assignment of benefits) may not balance bill you for services covered under you plan and can’t ask you to waive your balance billing protections. If you use ground ambulance services operated by a local government provider who accepts an assignment of benefits from a plan governed by Maryland law, the provider may not balance bill you. When balance billing isn’t allowed, you also have the following protections: You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly. Your health plan generally must: Cover emergency services without requiring you to get approval for services in advance (prior authorization). Cover emergency services by out-of-network providers. Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits. Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit., Language Assistance Services ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 301-552-0899. | Spanish 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 301-552-0899 。| Chinese 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 301-552-0899 번으로 전화해 주십시오. | Korean HÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 301-552-0899 . | Vietnamese ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 301-552-0899. | French PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 301-552-0899. | Tagalog ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 301-552-0899. | Russian ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋጀተዋል፡ ወደ ሚከተለው ቁጥር ይደውሉ 301-552-0899. | Amharic Dè ɖɛ nìà kɛ dyéɖé gbo: Ɔ jǔ ké m̀ [Ɓàsɔ́ ɔ̀ -wùɖù-po-nyɔ̀ ] jǔ ní, nìí, à wuɖu kà kò ɖò po-poɔ̀ ɓɛ́ ìn m̀ gbo kpáa. Ɖá 301-552-0899. | Kru (Bassa) Ntị: Ọ bụrụ na asụ Ibo, asụsụ aka ọasụ n’efu, defu, aka. Call 301-552-0899. | Ibo AKIYESI: Bi o ba nsọ èdè Yorùbú ọfé ni iranlọwọ lori èdè wa fun yin o. Ẹ pe ẹrọ-ibanisọrọ yi 301-552-0899. | Yoruba خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال 301-552-0899. ک | Urdu توجھ: اگر بھ زبان فارسی گفتگو می کنید، تسھیلات زبانی بصورت رایگان برای شما .بگیرید تماس 301-552-0899. با. باشد می فر | Persian (Farsi) ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 301-552-0899. | French Creole (Haitian Creole) ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 301-552-0899. | Portuguese
There are many factors to consider when estimating the cost of health care. Your specific benefits, where you receive care and your medical condition can impact your final bill. To help you plan financially for your procedure or hospital stay, please download our price transparency documents below* that list average charges by department and service, or use our MyChart Cost Estimator tool.LHAAMC Standard Charges | Download the full CSV fileLH J. Kent McNew Standard Charges | Download the full CSV fileLHDCMC Standard Charges | Download the full CSV fileThese estimates show a standard range of hospital charges only. Your actual charges may be higher or lower than the amount(s) listed. Your doctor(s) may send you a separate bill. For an estimate of those charges, please contact your doctor(s) directly. You can also get more information by visiting the Maryland Health Cost Commission.Read about your right to receive a "good faith estimate".*The files posted here reflect charges for items and services provided by Luminis Health and its affiliates as of January 1, 2025. This type of file is commonly referred to as the hospitals “charge master." In Maryland, the Health Services Cost Review Commission (HSCRC) regulates the average rate for hospital services.Though the HSCRC sets rates as of a certain date, hospital charges are allowed to fluctuate during the course of the year and detailed charges for certain items may be different than the average approved rate that covers a larger group of services. This is both permissible and normal as hospitals adjust charges frequently to comply with other HSCRC regulations., If you believe you’ve been wrongly billed You may contact the Health Education and Advocacy Unit (HEAU) of Maryland’s Consumer Protection Division: Health Education and Advocacy Unit Office of the Attorney General 200 St Paul Place, 16th Floor Baltimore, Maryland 21202 Phone: (410) 528-1840 or toll-free 1 (877) 261-8807 En español: 410-230-1712 Fax: (410) 576-6571 [email protected] If you believe your health plan processed your claim incorrectly You may contact the Maryland Insurance Administration: Maryland Insurance Administration Life and Health Complaints Unit 200 St Paul Place, Suite 2700 Baltimore, Maryland 21202 Phone (410) 468-2000 or toll free 1-(800) 492-6116 Fax: (410)468-2260 Website: https://www.insurance.maryland.gov Visit https://www.cms.gov/nosurprises for more information about your rights under federal law. Visit https://marylandattorneygeneral.gov or insurance.maryland.gov for more information about your rights under Maryland law.
Price/Cost Transparency
Price/Cost Transparency
General Page - Tier 1
Visitation
Visitation
Luminis Health – A Culture of Mutual CaringAt Luminis Health we provide the best care possible in a healing environment where we always treat each other with respect and dignity.With the reduction in community respiratory illness transmission, Luminis Health is updating its masking guidance. Effective Feb. 6, masking is optional for everyone at all Luminis Health locations.Support Persons: Please reschedule your visit if you are feeling unwell, especially if you are experiencing respiratory symptoms.As a patient- and family-centered organization, we will continue to review and update our visitation guidelines and practices as the situation changes. Learn more about our culture of mutual caring., Resources for patients and support persons.Additional requests will be determined on a case-by-case basis by the administrator on call. We appreciate your understanding during these extraordinary times. We are confident that together we will continue to deliver the highest quality of care.
General Page - Tier 2
Luminis Health Doctors Community Medical Center visitor hours are 8 am – 8pm.For the safety of children, no children under 12 years of age are allowed as visitors. Exceptions are allowed for children with a parent admitted for an extended period of time or end-of-life.Luminis Health Doctors Community Medical Center welcomes care partners and support persons for all patients.LHDCMC reserves the right to limit visitation to one care partner or support person per patient in areas where it is difficult to follow social distance guidelines:Observation Units – Telemetry and 2 EastAny semi-private room End of Life:Only two care partners in the Emergency DepartmentIf the health care team deems the patient is at the end of life, the care team will contact the family.End-of-life care partners may remain at the bedside until the patient has expired, 24/7.An adult must be with minors under 18.As a patient and family centered organization, we will continue to review and update our visitation guidelines and practices as the situation changes.Definitions:Care Partners – Any person(s) who plays a significant role in an individual’s life. This may include family or a person(s) not legally related to the individual. Family members include spouses, domestic partners, and significant others. Care partners may be individuals with a continued legal, genetic and/or emotional relationship as defined by the patient.Support Person – For patients with disabilities, support persons provide personal, behavioral and/or communication support not otherwise provided in a hospital setting. A support person may be appropriate for, but is not limited to, patients with intellectual, developmental, physical, or neurocognitive disabilities. A support person may include, but is not limited to a family member, personal care assistant and/or disability service provider.General guidelines for all approved care partners and/or support persons:Care partners should be 12 years and older, unless the visit is for the end of life. An adult must accompany minors under 18 years old. The adult cannot be the patient.Universal masking is no longer required in any Luminis Health facility. Luminis Health has shifted to optional masking for all staff, patients, and visitors. All care partners and support persons will be required to wash or sanitize their hands throughout their visit. Patients and visitors who prefer to wear a mask while in our facility may do so. Patients may also request that their care team wear masks.Caring for and protecting our patients, care partners, employees and the community is of the utmost importance. All care partners and support persons will be required to wash or sanitize their hands throughout their visit. Eating is permitted in patient rooms but not permitted in patient care areas or waiting areas.Clergy of any denomination may visit a patient (COVID-19 positive or negative) at any time at the request of the patient.Patients who are 21 years of age or under may have a parent or guardian with them.Support persons who serve as a surrogate decision maker, including power of attorney or court-appointed guardianship for a patient, and need to be physically present to engage in the decision making process is permitted 24 hours daily.Hospital guests with an official governmental function may be present.Confirmed or suspected COVID-19All care partners or support persons are welcome during designated visiting hours.The care partner or support person will be required to put on personal protective equipment (PPE), provided by the nursing team, which will include a gown, gloves, and a surgical mask. A member of the hospital care team will assist in PPE use., FAQs How can family and friends stay in touch with their loved ones and the health care team? Hospital staff will reach out to a designated care partner, as agreed to by the patient, to communicate about the patient’s condition. In addition, hospital staff will help you in communicating directly with the patient. What if my loved one or I need health care for other illnesses or injury? We will continue to serve and care for the needs of all patients. We are committed to providing essential health services and to caring for our community. Resources MD DOD and DOH Notice - Support Persons for Individuals with Disabilities MD DOD and DOH Notice - Support Persons for Individuals with Disabilities - Spanish MD DOD and DOH Notice Access to Support for Patients with Disabilities MD DOD and DOH Notice Access to Healthcare Facilities - Spanish Luminis Health Visitation Policy for Patients with Disabilities Luminis Health Visitation Policy for Patients with Disabilities - Spanish Additional requests will be determined on a case-by-case basis by the administrator on call. We appreciate your understanding during these extraordinary times. We are confident that together we will continue to deliver the highest quality of care.
Visitation-LHDCMC
LHDCMC Visitor Guidelines
General Page - Tier 2
When you receive care at Luminis Health, we will bill your health insurance for you. To do this, we will ask for a copy of your insurance card. It is important that you provide us complete and accurate information. Otherwise, you may be responsible for paying for your care in full. We accept most major insurance plans. If your plan requires authorization or referrals, we will help you get those. If you have questions about your coverage, please confirm with your insurance plan. We will also ask for your copayment or coinsurance at the time of service. If you do not have insurance coverage, or do not provide us your information, you will be responsible for paying for your care. If you need insurance coverage, please visit Maryland Health Connection.
Insurances Accepted
Insurances Accepted