National Emergency Medical Services Week: A Time to Celebrate and Advocate

National Emergency Medical Services (EMS) Week serves as a poignant reminder of the vital role that Emergency Department (ED) personnel play in safeguarding our communities’ health and well-being. This year holds particular significance as we commemorate the 50^th anniversary of President Ford’s establishment of EMS Week. Now more than ever, amidst unprecedented challenges, we honor the dedication of medical personnel who provide around-the-clock lifesaving services, such as first responders, emergency medical technicians, physicians, nurses, and countless others. During Emergency Medical Services Week (May 19-25), let’s recognize the invaluable contributions of these individuals who save lives and provide critical care when every second counts.

Luminis Health Anne Arundel Medical Center, with more than 120 years of proud history, has one of the busiest EDs in the entire country and is one of the few hospitals in the state with a pediatric ED. With nearly 95,000 ED visits each year, it takes a dedicated team of doctors, nurses, receptionists, other hospital staff and volunteers who work tirelessly 24 hours a day to give you the care you need as quickly as possible. Knowing emergency rooms can feel frightening for young patients, we have a dedicated space with kids in mind.  At our pediatrics ED, children receive tailored attention from a specialized team ready to treat their unique needs.  For all patients, we use a process called triage to carefully prioritize who needs care first. Treatment is administered based on the severity of their condition, with those facing life-threatening illness or injury receiving immediate attention. This means that someone who arrives after you may receive care before you.

At Luminis Health, we believe in a culture of mutual caring: We provide the best care possible in a healing environment and we always treat each other with respect and dignity. Caring for and protecting patients, families, employees, and our community, is important to us. Dealing with an emergency is stressful, particularly when waiting for care in an Emergency Department.  We try to minimize this stress by initiating care in our waiting room and keeping our patients informed while waiting.

Luminis Health has also made significant investments to offer more expansive care programs for mental health, substance use and domestic violence in our ED. Additionally, Maryland lawmakers recently provided funds to enhance security for staff and patients, and creating de-escalation spaces in the Pediatrics Emergency Department.

During EMS Week, it’s also important to recognize the challenges some of our ED staff face from time to time. According to the American College of Emergency Physicians, 2 out of 3 Emergency Department physicians reported being assaulted in 2022. One quarter of them reported being assaulted multiple times a week. That’s why Luminis Health supports the Safety from Violence for Healthcare Employees (SAVE) Act. If enacted by Congress, the law would provide protections similar to those that exist for flight crews, flight attendants and airport workers.

As we continue to improve ED wait times, we also ask for your help to ensure you receive timely care, by taking these steps:

Make sure you bring everything you need for emergency care

Your time in the Emergency Department will be more efficient if you bring essential items for your care team, such as the following:

• Driver’s license or identification card
• For individuals covered by a health insurance plan, your insurance card
• List of medical history, medications and allergies, primary physician, specialists

Urgent care is another option

There are many situations in which the ED is the best place to go for care, such as life-threatening injuries or conditions. In other cases, urgent care centers are a convenient option for minor issues such as cough and cold symptoms, minor cuts, sprains and strains, etc.

Telehealth visits are refreshingly easy

If your situation is not a true emergency, Luminis Health offers CareConnectNow, a virtual urgent care service for ages 13 and up. We provide expert care for many conditions that need immediate, but not emergency, attention. With the availability of after-hours and weekend virtual visits, we aim to accommodate your schedule. You can also access this convenient service by calling (443) 951-4270.

At Luminis Health we continue to evaluate and explore ways to ensure a positive patient experience. That is our commitment to our community. We thank you for your patience, support, and your own efforts as we strive to improve emergency care for every patient. Let us carry forward the appreciation and recognition for the unwavering dedication of our Emergency Department personnel during EMS Week and throughout the year.